Then, the player let us know that winnings have been received by them. The player from Sweden had reported unresponsiveness from the casino regarding account verification, despite having submitted the requested documents. The casino responded to the complaint, stating that the account had been verified just after the complaint was submitted. The player did not respond to confirm if the issue had been resolved. Consequently, the complaint was rejected due to lack of confirmation from the player.

These rules can be used as a reason for not paying out winnings to players in specific scenarios. I was impressed with Spin Genie, as anyone would be when looking at over 5,500 games. I have reviewed a lot of casinos over the years, many of which aren’t licensed in the UK. Usually, non-UK casinos have way more games and it’s not uncommon to see sites with 4,000+ titles, including developers that UK players rarely see (Betsoft is a prime example). A £10 deposit will start your first session on Spin Genie with a bang, and 108 spins. All good so far, but the disappointment starts when you realise that there is a wagering requirement of 60x for all free spin winnings.

The site offers a wide selection of casino games including video slots, table games, live casino, and instant-win content. It also accepts several popular payment options and has partnered with charities such as GambleAware and GamCare to promote responsible gambling and help those in need. Whether you prefer spinning reels on slots or experiencing the excitement of live dealer tables, SpinGenie offers an unmatched online casino experience. There is only one other promotion currently running at Spin Genie and it’s a 200% first deposit bonus. You’ll have to make a minimum deposit of £10 and you can add up to £100 extra funds to play a selection of popular games. The maximum bonus you can receive is £100 and it will be subject to wagering requirements of 80 times on slots and 60 times on slingo.

Spin Genie New Customer Welcome Offer

There is a 60x wagering requirement on these spins, which must be used within 30 days. The maximum permitted bet with the Free Spins is 10% of the total bonus amount or £5, whichever number is the lowest. Players can take advantage of a similar offer at Spin Genie sister sites, but they must wait at least 72 hours to do so. SpinGenie is operated by SkillOnNet but was previously owned by the Bear Group which has since left the UK market.

Forget complicated paylines; win when 8 or more of any symbol appear anywhere on the grid. The lollipop is the scatter symbol; get four or more to launch a free spins round. The rainbow bomb symbol is a multiplier; it may appear during the free spins round, and will give a random multiplier from 2x to 100x. The Slots offering at Spin Genie is very substantial; “home of the UK’s best and most exciting collection”, as they proudly state. There are a large number of games not seen too often, like Saxon, Tiki Idol and Jamboree Jubilee. The Daily Jackpots are numerous, with titles like Lion Dance and Riddle of the Sphinx.

• Here, you can enjoy playing both new and old titles from software providers as diverse as NetEnt, Wazdan, Pragmatic Play, Yggdrasil, High5Games, and Playtech.
• Daily Picks keep things exciting, offering special deposit bonuses, free spins, or cash prizes every day.
• When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
• But if you let me search by game themes and features (Cluster Pays, Cascading Reels, Locked Wilds) I will happily use them.

User feedback and assessment of SpinGenie Casino

Spin Genie brings a range of promotions that are definitely worth checking out. Daily Picks keep things exciting, offering special deposit bonuses, free spins, or cash prizes every day. Saver Spin packages, offering discounted rates on game bundles, cater to players on a budget, not just big spenders.

The Pragmatic Play bingo rooms give you a choice of 90-ball, 80-ball, 75-ball, 50-ball, and 30-ball games. You can also play some of Pragmatic Play’s exclusive game variants like Bingo Blast, Diamond Dazzle, and Animingo. The Penny Power Hour Bingo room offers great value for money, and the monthly specials feature generous cash prizes. The player from Canada has submitted a withdrawal request less than two weeks prior to contacting us.

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from SpinGenie Casino in our database, which you can find in the ‘Bonuses’ part of this review. SpinGenie welcomes new betti casino site login players with a generous welcome offer of 100% up to £100 and an additional 65 Free Spins on the popular slot game, Book of Dead. This enticing offer allows players to start their gaming journey with substantial benefits, greatly enhancing their initial playing experience.